Top shelf NC Refund Policy

No Return Policy
Due to the sensitive nature and regulation of CBD products, Topshelf NC™ does not accept returns or exchanges under any circumstances. This policy ensures the safety, quality, and compliance of our products for all customers.

Missing Item Policy
We take great care to ensure that all orders are accurate and complete. In the rare event that an item is missing from your order, please follow these steps:

1. Report the Missing Item
    
   • Notify us within 72 hours of receiving your package.
      
   • Include your order number, a description of the missing item, and clear photos of the package and its contents.
      

1. Review Process
    
   • Our team will review your claim within 2-3 business days and cross-check it against our shipping records.
      

1. Resolution
    
   • If a missing item is confirmed, we will send a replacement or issue a refund, depending on availability.
      

Important Notes:

• Claims submitted after the 72-hour window cannot be processed.
   
• Packages marked as "delivered" by the carrier will not be eligible for missing item claims.
   

Defective or Damaged Product Policy
If you receive a defective or damaged product, we will work with you to resolve the issue promptly:

1. Report the Issue
    
   • Contact us within 72 hours of delivery.
      
   • Provide your order number, detailed photos of the defect or damage, and the product packaging.
      

1. Resolution Options
    
   • Once the claim is verified, we will offer a replacement or refund, depending on availability.
      

Refund Policy
At Topshelf NC, we are committed to delivering high-quality products and ensuring our customers have the best possible experience. Please review our refund and cancellation policy below:

Order Cancellations:

• Orders can be cancelled for a full refund within 24 hours of purchase.
   
• A 5% transaction processing fee will be deducted from the refund to cover merchant charges.
   
• After the 24-hour window, cancellations are not permitted, and the order will be processed as scheduled.
   

If you have any questions or need assistance with your order, please feel free to contact us at .

Thank you for choosing Topshelf NC! We appreciate your understanding.