Top Shelf NC Privacy Policy

Last updated: May 1, 2025

This Privacy Policy describes how Top Shelf NC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from topshelfnc.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as outlined below. The information that we collect and use may vary depending on how you interact with us.

In addition to the specific uses outlined below, we may use information we collect about you to communicate with you, improve or personalize our Services, comply with applicable legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal information we collect:

Information that you directly submit to us through our Services may include:

• Contact details: including your name, address, phone number, and email.
   
• Order information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.
   
• Account information: including your username, password, security questions, and other details used for account security.
   
• Shopping information: including the items you view, add to your cart, save to your account (e.g., loyalty points, reviews, referrals, or gift cards), and purchase.
   
• Customer support information: including any details you provide in communications with us, such as through customer support inquiries.
   

Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from accessing or using certain features of the Services.

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, such as device information, browser information, network connection details, IP address, and other interaction details.

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process payments for orders and fulfill your requested products or services.
   
• Companies that support our Site and Services, such as payment processing services or website hosting providers.
   
• Third parties who may provide services for advertising or website analytics.
   

We use your personal information for the following purposes:

We use your information to fulfill orders, process payments, create and manage accounts, and facilitate services related to shipping, returns, exchanges, and other transactions.

We may use your personal information for marketing and promotional purposes, such as sending you marketing communications via email, text, or postal mail, and showing advertisements related to products or services that may interest you.

We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity, as well as to ensure the security of our Services and your account.

We use your information to provide customer support, improve our Services, and maintain our business relationship with you.

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use, including those related to Shopify’s store, see Shopify Cookie Policy. We use Cookies to improve our Site’s performance, remember your preferences, and better understand user interactions with the Services.

Most browsers automatically accept Cookies by default, but you can modify your browser settings to reject or remove Cookies. Please note that disabling Cookies may affect the functionality of the Services, including certain features.

We may disclose your personal information to third parties in the following circumstances:

• Service Providers: Vendors who perform services on our behalf, such as payment processors, IT management, shipping and fulfillment services, and customer support.
   
• Business Partners: We may share information with our business or marketing partners for joint offerings, promotions, or advertisements.
   
• Legal and Business Transactions: We may disclose information in the event of a merger, acquisition, bankruptcy, or to comply with legal obligations (e.g., subpoenas, search warrants).
   

Our Site may contain links to third-party websites. We do not control these websites and are not responsible for their privacy practices. Please review their privacy policies before providing them with any personal information.

While we strive to protect your personal information, no security measures are entirely foolproof. We recommend avoiding sending sensitive information over insecure channels.

The duration for which we retain your information depends on various factors, such as legal requirements or the necessity of the information to provide Services or fulfill our contract with you.

Depending on your location, you may have rights regarding your personal information, such as:

• Right to Access / Know: Request details about the personal information we hold about you.
   
• Right to Delete: Request the deletion of your personal information.
   
• Right to Correct: Request the correction of inaccurate personal information.
   
• Right to Portability: Request a copy of your personal information or transfer it to another entity.
   
• Right to Restrict Processing: Ask us to stop or limit processing of your data.
   
• Right to Withdraw Consent: Where consent is used, you may withdraw it at any time.
   

To exercise these rights, please contact us using the information below.

If you have any questions about our privacy practices or would like to exercise any of your rights, please contact us at:

Email: info@topshelfnc.com

This concludes the Privacy Policy for Top Shelf NC. Let me know if you would like any further revisions or formatting adjustments!